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About Us |
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Call Center Training for Call Center Agents |
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Services |
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Public Run Workshops |
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As the primary service introduced by LEAD Career Mover, the Professional Enhancement Program or PEP is a fundamental training course for aspiring call center agents. PEP is a tried and tested concrete syllabus designed to make our students |
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Learning Elements for Advance Development |
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The Call Center Training for Call Center Agents has 9 modules which is compose of:
For over 2 years since its operations LEAD has produced more than 2000 graduates with 80% of them now working with top call centers not only in Cebu but throughout the country. It has excelled so much that we have been awarded twice in a year last 2007 as the Most Outstanding Training Center for Call Center Metro Cebu Awards by the Philippine Marketing Excellence and as the Best Call Center Training Provider by the National Product Quality Excellence Awards. |
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learn the vital elements to getting the job on any BPO industry in the country. |
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Suite 5B-D JL Millennium Bldg., Don Jose Avila St., Capitol Site, Cebu City 6000 Philippines
Phone: +63 32 253-9726 Fax: +63 32 412-4310 Mobile: +63 922- 827-7733 E-mail: info@leadcareermover.com Friendster: leadcareermover@yahoo.com |
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Contact us: |
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Module |
Module Description |
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1 - Production Floor |
A lesson on call center operations. |
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2 - Walk the Talk |
English communication skills. |
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3 - American Pie |
Learning the history and culture of the United States. |
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4 - People are People |
Knowing the art of customer service. |
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5 - World-Class Salesmanship |
Developing your convincing power through selling. |
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6 - Market Research |
Understanding how the consumer and its products co-exist through the use of survey. |
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7 - Call Handling |
will teach you the procedure on how to answer calls with customers. |
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8 - Stand Out |
Acing your interview to get the job you want. |
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9 - ABC’s and 123’s |
Enhancing your computer skills by knowing fine points on computer usage. |